Player’s withdrawal has been delayed

The player had confirmed his email address and had urged the casino to process the payment. The casino later confirmed that the payment had been processed and apologized for the delay. The player then acknowledged receipt of the payment and withdrew his complaint. We had concluded that the issue was resolved based on the correspondence but had to reject the complaint without official confirmation from the player. The player from Greece had experienced issues with withdrawing his winnings from the casino. His withdrawal request had been pending kingmaker casino games for an extended period.

As a result, the investigation could not proceed, leading to the rejection of the complaint. The player from Germany has requested a withdrawal prior to submitting this complaint. Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. Customer support is crucial to us because it can be very useful in resolving problems with player’s account, registration at Kingmaker Casino, withdrawals, and other potential areas of concern. According to our tests and collected information, Kingmaker Casino has an average customer support. When reviewing online casinos, we collect information about their customer support and language options.

Consequently, we had marked the complaint as ‘resolved’ in our system. The player from Germany had a pending withdrawal exceeding 500€ that had not been processed despite waiting beyond the stated 3 business day processing time. The player had submitted all necessary verification documents.

Complaint is pending and will be processed in 1d 0h 32m 46s

• However, the player did not respond to our inquiries, so we were unable to investigate further, leading to the rejection of the complaint.
• It has multiple gambling licenses, uses latest encryption security protocols and is owned by a well-known casino company.
• He has repeatedly contacted support about the ongoing delay without achieving resolution.
• Upon review, it was found that the player canceled subsequent withdrawal attempts and used the funds for sports betting.
• The player complied and subsequently confirmed receipt of her payment.

After multiple communications with the casino and the complaints team, the player finally received their funds. However, they raised another issue of a pending withdrawal of €70 from a bonus win. The complaints team had advised the player to wait up to 14 days for the withdrawal to be processed and paid out. The player from Greece had been waiting for nearly ten days for his withdrawal. Despite repeated contact with customer service, he had been informed about delays due to a large volume of requests and hadn’t been asked for identification yet. However, the player did not respond to our messages and questions, hence we were unable to investigate further and had to reject the complaint.

Player’s withdrawal has been delayed.

Based on the categorization we use, this makes it a medium-sized online casino. To our knowledge, Kingmaker Casino is absent from any significant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at. In our review of Kingmaker Casino, we read and assessed Terms and Conditions of Kingmaker Casino in-depth.

The player from Poland submitted a withdrawal request three weeks ago, which remains unpaid despite the casino’s promise to process withdrawals within three business days. He has repeatedly contacted support about the ongoing delay without achieving resolution. The player from Germany requested Kingmaker Casino to block her account due to gambling addiction, but despite multiple attempts, the account remains open and promotional offers persist. She has made several deposits after her initial request and is seeking a refund and immediate account closure, citing a lack of response and enforcement from the casino. The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint.

The player from Germany had experienced withdrawal delays from the casino with incoherent explanations for the delay, which included technical issues and verification problems. He had also been concerned that the casino site was not accessible and feared that he had lost his deposit and winnings. However, the Complaints Team had clarified that the casino website was operational and had advised the player to cooperate with the casino’s verification process. After 14 days, the player’s account had been successfully verified and his withdrawal request processed. The player had confirmed receipt of his winnings, resolving the issue. After ten days, the player’s account had been flagged for review.